Terms & Conditions

Effective Date: 27/2/2026

Welcome to Primes Gear (https://primesgear.com) operated by SS Digital House – F.Z.E, a company registered in the United Arab Emirates. By accessing or using this Website, you agree to comply with the following terms and conditions.

1. Business Information

Company Name: SS Digital House – F.Z.E
Registered Address: Office – C1 – 1F – SF7345, Sheikh Rashid Bin Saeed Al Maktoum St, Al Bustan – 1, Ajman Free Zone, UAE
Email: info@primesgear.com
Phone: +971 504522001
Website: https://primesgear.com

Primes Gear operates in compliance with UAE commercial, consumer protection, and data protection laws.

2. Use of the Website

• The Website is intended for users aged 18 years and above.
• Users must provide accurate, current, and complete information when registering or placing an order.
• Users agree not to misuse the Website or engage in fraudulent, harmful, or illegal activity.
• Primes Gear reserves the right to suspend or terminate accounts that violate these terms.

3. Product Information

• We strive to provide accurate product descriptions, images, specifications, and pricing.
• Prices are displayed in AED and may include applicable VAT.
• Availability, pricing, and promotions are subject to change without notice.
• Minor variations in product color, dimensions, or specifications may occur.

4. Orders & Acceptance

• All orders are subject to acceptance and stock availability.
• We reserve the right to cancel orders due to pricing errors, fraud suspicion, or stock unavailability.
• Order confirmation via email does not guarantee immediate dispatch.
• We may contact customers for additional verification if required.

5. Payment

Accepted payment methods:

• Cash on Delivery (COD)
• Debit / Credit Card

Payment details are processed securely via authorized payment gateways. Primes Gear does not store full card information on its servers.

6. Shipping & Delivery

• We deliver only within the UAE.
• Estimated delivery: 2–4 working days after dispatch.
• Delivery timelines are estimates and may vary due to holidays, weather, or courier delays.
• Customers must provide accurate shipping details. Primes Gear is not responsible for delays due to incorrect information.
• COD payment must be made at delivery. Repeated refusals may result in restriction of COD service.

7. Returns & Refunds

• Returns accepted within 7–10 days of delivery.
• Items must be unused, in original packaging, and include all accessories.
• Certain items may not be returnable for hygiene or safety reasons; this will be clearly stated.
• Refunds are processed within 7–14 working days after inspection.
• COD refunds are issued via bank transfer.
• Shipping charges are non-refundable unless the return is due to our error.

8. User Obligations

• Users must provide accurate personal and payment information.
• Users agree not to interfere with the Website, servers, or security systems.
• Users must not post false, misleading, or offensive content.

9. Intellectual Property

• All content, trademarks, logos, and graphics on the Website are the property of Primes Gear or its licensors.
• Users may not reproduce, distribute, or modify content without explicit permission.

10. Limitation of Liability

• Primes Gear is not liable for indirect, incidental, or consequential damages arising from use of the Website.
• We do not guarantee uninterrupted access to the Website.
• We are not responsible for delays caused by third-party couriers, payment processors, or other service providers.

11. Privacy & Data Protection

• Personal data is collected and used according to our Privacy Policy.
• By using the Website, you consent to the collection and processing of your data as described.

12. Governing Law

• These Terms & Conditions are governed by the laws of the United Arab Emirates.
• Any disputes will be subject to the jurisdiction of UAE courts.

13. Amendments

• Primes Gear reserves the right to update or modify these Terms & Conditions at any time.
• Changes will be posted on this page with the updated effective date.
• Continued use of the Website constitutes acceptance of updated terms.

14. Contact Information

For any questions or clarifications regarding these Terms & Conditions:

Company Name: SS Digital House – F.Z.E
Registered Address: Office – C1 – 1F – SF7345
Sheikh Rashid Bin Saeed Al Maktoum Street
Al Bustan – 1, Ajman Free Zone,
Ajman, United Arab Emirates
Website: https://primesgear.com
Customer Support Email: info@primesgear.com
Contact Number: +971 504522001
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM