Privacy Policy
Effective Date: 27/2/2026
This Privacy Policy describes how Primes Gear (https://primesgear.com) collects, uses, and protects customer information. Primes Gear is operated by SS Digital House – F.Z.E, a company registered in the United Arab Emirates.
By using our Website (https://primesgear.com), you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Website or place an order:
A. Personal Information
- Full Name
- Email Address
- Phone Number
- Delivery Address
- Billing Address
- Payment Information (processed securely via third-party payment gateways)
B. Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website usage data
- Cookies and tracking data
We only collect information necessary to process orders, improve services, and comply with applicable laws.
2. How We Use Your Information
Your information may be used for:
- Processing and fulfilling orders
- Delivery coordination
- Customer service support
- Sending order confirmations and updates
- Fraud prevention and security monitoring
- Improving website functionality
- Complying with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All card payments are processed through secure third-party payment gateways. Primes Gear does not store full credit or debit card details on its servers.
We take reasonable administrative and technical measures to protect customer data from unauthorized access, misuse, or disclosure.
4. Sharing of Information
We may share limited necessary information with:
- Courier and logistics partners (for delivery purposes)
- Payment processors (for secure transaction processing)
- IT and hosting service providers
- Government or regulatory authorities if legally required
All third parties are expected to maintain confidentiality and data protection standards.
5. Cookies & Tracking Technologies
Our Website uses cookies to:
- Enable essential website functions
- Improve browsing experience
- Analyze website traffic
- Support marketing and advertising activities (if applicable)
Users may control or disable cookies through their browser settings. Disabling certain cookies may affect website functionality.
6. Data Retention
We retain customer data only as long as necessary for:
- Order processing
- Legal and accounting requirements
- Fraud prevention
- Business record maintenance
When data is no longer required, reasonable steps are taken to securely delete or anonymize it.
7. Customer Rights
In accordance with applicable UAE data protection regulations, customers may:
- Request access to their personal data
- Request correction of inaccurate information
- Request deletion of personal data (where legally permissible)
- Withdraw consent for marketing communications
Requests may be submitted to:
📧 info@primesgear.com
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Customers are encouraged to review the privacy policies of any third-party platforms they visit.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Updates to This Policy
Primes Gear reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.
11. Contact Information
For questions regarding this Privacy Policy, please contact:
Company Name: SS Digital House – F.Z.E
Registered Address: Office – C1 – 1F – SF7345
Sheikh Rashid Bin Saeed Al Maktoum Street
Al Bustan – 1, Ajman Free Zone,
Ajman, United Arab Emirates
Website: https://primesgear.com
Customer Support Email: info@primesgear.com
Contact Number: +971 504522001
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UAE Time)
