Shipping Policy
Effective Date: 27/2/2026
This Shipping & Delivery Policy applies to all orders placed on https://primesgear.com.
Primes Gear is operated by SS Digital House – F.Z.E, registered in the United Arab Emirates.
1. Delivery Area
Primes Gear currently ships only within the United Arab Emirates (UAE).
We do not offer international shipping at this time.
Customers must provide a complete and accurate UAE delivery address, including contact number, to avoid delays.
2. Order Processing Time
- Orders are processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Cash on Delivery (COD) orders may require confirmation before dispatch.
Order confirmation does not guarantee immediate shipment. Dispatch is subject to stock availability and verification checks.
3. Estimated Delivery Time
Delivery within the UAE typically takes 2–4 working days from the date of dispatch.
Delivery timelines are estimates and may vary due to:
- Remote delivery locations
- Public holidays
- Weather conditions
- Courier operational delays
- High seasonal demand
Primes Gear does not guarantee delivery on a specific date unless explicitly agreed in writing.
4. Shipping Charges
Shipping fees (if applicable) will be clearly displayed at checkout before payment confirmation.
There are no hidden shipping charges beyond what is shown during checkout.
5. Cash on Delivery (COD)
For COD orders:
- Payment must be made in full at the time of delivery.
- Customers are advised to have the exact amount ready (if possible).
- Repeated refusal of COD orders may result in restriction of COD service for future purchases.
6. Delivery Attempts & Failed Deliveries
Courier partners may attempt delivery more than once.
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Invalid contact number
Additional delivery charges may apply for re-attempts.
If an order remains undelivered due to customer inaction, it may be cancelled.
7. Order Tracking
Once dispatched, customers may receive shipment confirmation details via email or phone, where applicable.
Tracking availability depends on the courier service used.
8. Damaged Upon Delivery
If a package appears visibly damaged at the time of delivery:
- Customers are advised to inform the courier immediately.
- Contact our support team within 48 hours with clear photos of the package and item.
Claims reported after this period may not be eligible for review.
9. Incorrect Shipping Information
Primes Gear is not responsible for delivery delays or losses resulting from incorrect or incomplete address details provided by the customer.
Customers are responsible for verifying shipping details before confirming the order.
10. Contact Information
For shipping-related inquiries:
Company Name: SS Digital House – F.Z.E
Registered Address: Office – C1 – 1F – SF7345
Sheikh Rashid Bin Saeed Al Maktoum Street
Al Bustan – 1, Ajman Free Zone,
Ajman, United Arab Emirates
Website: https://primesgear.com
Customer Support Email: info@primesgear.com
Contact Number: +971 504522001
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
