Contact Us

If you have any questions regarding products, orders, deliveries, returns, or general inquiries, our customer support team is available to assist you during working hours.

Primes Gear is operated by SS Digital House – F.Z.E, a registered company in the United Arab Emirates.

Registered Business Address:

Office – C1 – 1F – SF7345
Sheikh Rashid Bin Saeed Al Maktoum Street
Al Bustan – 1, Ajman Free Zone,
Ajman, United Arab Emirates

Email Support:

Email: info@primesgear.com

Customers may contact us via email for:

• Order status inquiries
• Product information requests
• Return and refund assistance
• Shipping questions
• General support matters

We aim to respond to all email inquiries within 1–2 working days.

Phone Support:

Phone: +971 504522001

Customers may contact us during support hours for assistance regarding orders and services within the UAE.

Customer Support Hours:

Monday – Friday
10:00 AM – 6:00 PM (UAE Time)

Support requests received outside working hours will be addressed on the next working day.

Website:

Official Website: https://primesgear.com

Customers are encouraged to review our:

• Terms & Conditions
• Shipping Policy
• Return & Refund Policy
• Privacy Policy

For detailed information regarding our services and procedures.

Transparency Commitment:

Primes Gear is committed to maintaining clear and accessible communication with customers. We provide accurate business details and respond to inquiries in accordance with applicable UAE commercial regulations.

If you require any clarification regarding our operations or policies, please contact us using the details above.