Payment Policy
Effective Date: 27/2/2026
This Payment Policy applies to all purchases made on https://primesgear.com.
Primes Gear is operated by SS Digital House – F.Z.E, a company registered in the United Arab Emirates.
We provide secure and transparent payment options for customers within the UAE.
1. Accepted Payment Methods
Primes Gear currently accepts the following payment methods:
A. Debit & Credit Cards
- Visa, MasterCard, and other supported cards.
- Payments are processed securely through authorized third-party payment gateways like Stripe.
- Primes Gear does not store credit or debit card details on its servers.
B. Cash on Delivery (COD)
- Available for eligible orders within the UAE.
- Full payment must be made at the time of delivery.
- Customers are responsible for being available to receive and pay for the order.
- Repeated refusal of COD orders may result in restriction of COD services for future purchases.
C. Tabby – Buy Now, Pay Later (For Orders above AED 1,500 Only)
Primes Gear offers installment payment through Tabby under the following condition:
- Tabby payment option is available only for products or orders with a total value above AED 1,500.
- Orders below AED 1,500 are not eligible for Tabby installment payments.
- Tabby approval, eligibility, and installment terms are determined solely by Tabby.
- Primes Gear does not guarantee approval and is not responsible for rejection decisions made by Tabby.
- Customers selecting Tabby agree to comply with Tabby’s separate terms and conditions.
If an order does not meet the minimum amount requirement, the Tabby option will not be available at checkout.
2. Payment Verification
- All card and Tabby payments are subject to authorization and approval.
- Orders will be processed only after successful payment confirmation (except COD).
- Primes Gear reserves the right to cancel orders in case of failed payment authorization or suspected fraud.
3. Pricing & Currency
- All prices are displayed in AED (United Arab Emirates Dirhams).
- Applicable VAT (if any) will be clearly shown at checkout.
- Final payable amount, including shipping charges (if applicable), will be displayed before order confirmation.
There are no hidden charges beyond what is displayed during checkout.
4. Failed or Declined Transactions
If a payment is declined:
- Customers may attempt payment again using the same or a different method.
- Primes Gear is not responsible for declined transactions caused by bank restrictions, insufficient funds, or third-party payment provider issues.
5. Refunds
Refunds will be processed in accordance with our Return & Refund Policy:
- Card payments → Refunded to the original card
- COD payments → Refunded via bank transfer
- Tabby payments → Refunded according to Tabby’s refund procedures and timelines
Refund processing may take 7–14 working days after approval.
6. Fraud Prevention & Security
To ensure safe transactions:
- Orders may be subject to additional verification checks.
- Suspicious transactions may be cancelled.
- Additional documentation may be requested if necessary.
7. Contact Information
Contact for Payment Queries:
Company Name: SS Digital House – F.Z.E
Registered Address: Office – C1 – 1F – SF7345
Sheikh Rashid Bin Saeed Al Maktoum Street
Al Bustan – 1, Ajman Free Zone
Ajman, United Arab Emirates
Website: https://primesgear.com
Customer Support Email: info@primesgear.com
Contact Number: +971 504522001
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
